Hetra Media Ltd

 Data Protection Policy

 

Privacy Statement

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Hetra Media Ltd is committed to safeguarding your privacy. Please read the following privacy statement to understand how your personal information will be treated.

What personal information do we collect?

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Hetra Media collects personal information from you when you provide it to us directly, or through email correspondence/web enquiries

• Information about yourself this may include your name address and contact details,

• Records of your interactions with us, e.g. if you send email  ask a technical question, report a problem or otherwise contact us. Please note that if you telephone us, we may record the call for compliance, quality and staff training purposes.

How do we use your personal information?

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Depending on how you use our services, your interactions with us, and the permissions you give us, we will use your personal information for the following purposes:

• To fulfil your order and/or provide you with the services you have contracted for.

• To manage and respond to any queries or complaints

• we may contact you for feedback about our services.

• To comply with our legal and regulatory obligations.

 

We rely on the following legal bases, under data protection law, to process your personal information:

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• Because we have obtained your consent (e.g. where you contact us two book a job in or raise a query.

Do you share my personal information?

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• we may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of Hetra Media Ltd, our customers, employees or the public, or where we are otherwise legally permitted to do so.

• We do not share any other customer details with marketing companies

 

Where do you store my personal information, and how long for?

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We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have purchased services with us, we will keep a record of the work completed for the period necessary for invoicing, tax warranty purposes and future servicing. We may also keep a record of correspondence with you.

Where we no longer have a need to keep your information, we will delete it.

How do we protect your personal information?

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We always aim to deliver the highest level of service and security to our customers.

In order to ensure the security and protection of your personal details whenever you submit any sensitive information we use the following.

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• Full disk encryption, data encryption for files in transit and cloud-based storage.

• We use a firewall and the latest technology to encode and protect your data

• our computers are password protected, use the most up-to-date operating systems and antivirus software.

• Sensitive customer IT information stored on our in-house systems is also held in encrypted format.

• Our iPhones and tablets are are password-protected and can be remotely wiped if required in addition no customer related information is stored on our phones.

How can I access, update, correct or delete my personal information?

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If you have a query regarding your personal information please contact us using the details below.

Updates to this Privacy Statement

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We may change this privacy statement from time to time in order to reflect changes in the law, regulatory guidance or our data privacy practices in compliance with the law. 

This Privacy Statement was last updated in November 2018.

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